Frequently Asked Questions

When will my order arrive?
Because each Birdie piece of art is a detailed bespoke creation designed to order there is a waiting time to produce them and so orders are usually shipped within 30-35 days of them being submitted. During less busy periods this timescale may be quicker however please be aware that as each order is a new original piece of artwork created exclusively by Birdie extra time may be needed during busy period such as Christmas. If you have a specific deadline you are working towards please enter the date and we will do our best to accomodate your request.

I dont want to pay postage can I collect my order?
Yes you are welcome to collect your order from our premises in Mansfield Nottinghamshire, our full address is 34 Bancroft Lane, Mansfield Nottinghamshire, NG18 5LQ. If you are collecting your order please select the free collection option at checkout.

Do you ship outside of the UK?
Yes International shipping is available, most orders arrive within 7-10 days from them being shipped however please allow from 14-21 days for International orders to arrive.

What will happen if I am not in to accept delivery?
If you are unable to accept delivery a calling card will be put through your letterbox. You can then contact your local sorting office/ courier collection point to arrange redelivery or collection.

Is an invoice included with my order?
We do not include an invoice with any orders as some are for gifts. We may from time to time include promotional material such as leaflets.

How can I contact you?
Please email us at info@birdieracinggifts.co.uk or telephone 01623 651013 during standard office hours.